Frequently Asked Questions

  • GEHAtotal Term Life Insurance
  • GEHAtotal Short-Term Income Protection
  • GEHAtotal Accident Expense Protection

Your coverage will automatically terminate at 12:01 a.m. Central Standard Time, on November 1, 2017.

You can review your coverage and download plan documents by logging in to your account at GEHAtotal.com.

  1. Go to gehatotal.com
  2. Click “Login” (click here)
  3. Enter:
    • your email address or log-in ID, and
    • password, then
    • select “Log In”
  4. Select “My Product as of Today Are” (Middle of the page)
  5. Select:
    • Product link - Life Insurance, Short-Term Income Protection, Accident Expense Protection
    • Or go to “My Plan Document Center”
    • Click on “View My Plan Description(s)”
    • Downloadable plan documents are here in a PDF version.

You will continue to receive short-term income protection benefits, up to 52 weeks, just as you would have if the plan did not end.

We are no longer offering these products for sale and no changes, other than cancelling, can be made to your coverage.

The amount of time you have to file a claim varies by product and your coverage. Refer to your plan document for specifics or call 844.937.4342 from 7 a.m. to 7 p.m. Central time, Monday through Friday.

To file a claim, please call 855.899.1977 from 8 a.m. to 5 p.m. Eastern time, Monday through Friday.

Yes. You must continue to make premium payments in order to continue coverage through October 31.

Yes. The last deduction will occur on October 1, 2017, for coverage through October 31, 2017.

To cancel your coverage and to learn about your refund option, please call 844.937.4342 from 7 a.m. to 7 p.m. Central time, Monday through Friday.

No. While the decision to no longer offer GEHAtotal insurance products was difficult, we feel it is essential in order for us to focus on our core health and dental benefits. GEHA has been serving federal employees, like you, for more than 80 years. We appreciate your trust and look forward to continuing to serve you as an association member by providing you excellent health and dental benefits.